Our staff are expected to treat individuals with courtesy, respect, and fairness. Similarly, we expect our staff to be treated in the same way.
We have a duty to protect the welfare and safety of staff and have a zero-tolerance policy where abusive behaviour is concerned. Where individuals behave unacceptably or unreasonably, we will refer to this policy.
We understand that people may act out of character in times of distress or due to frustration. However, if that frustration develops into aggression or abuse towards our staff, we will not accept that.
Our staff have the right to undertake their work free from aggression or abuse and we expect them to be treated with courtesy and respect. Aggressive or abusive behaviour may include:
We may also decide that comments aimed not at us but at third parties are unacceptable because of the effect that listening to or reading them may have on our staff.
Examples of unacceptable behaviour:
How we manage unacceptable and unreasonable behaviour
If we feel behaviour is unacceptable or unreasonable, we may take any of the following actions:
In making our decision, we may consider:
This process may be reconsidered by us if the individual commits to behaving with courtesy, respect, and fairness and:
Through the above measures, we have taken steps to recognise and safeguard our staff from unreasonable behaviour.