Aims and Values

Aims

As a relatively small practice of Residential Estate Agency, our mission as Estate Agents and Chartered Surveyors is to not only assist Vendors in house selling, to obtain the best possible market price, within the time brief, but also to assist Buyers with their purchase, overcome problems encountered, assist with procedure process and to make the house move as transparent as possible and to make their move/sale a reality. Coupled with this mission statement, our policy is to endeavour to make the transaction, as stress free as possible.

As Principals, we are keen to introduce new ideas, to improve customer satisfaction and service. 'Go the extra mile' is a philosophy that we adopt, not only with Clients (Vendors) but with Purchasers and making the home move a more enjoyable experience.

Values

Openess: We aspire to be open and honest, to develop trusting relationships and goodwill, in all transactions.

Fairness: We aspire to provide opportunities and experience, in order to become an organisation, built on mutual respect.

Flexibility: We aspire to be flexible in our thinking and action, to become an effective and efficient organisation.

Team Work: We aspire to work together, to share our success and failures, by building on our strengths and supporting one another, to achieve our goals. We recognise the value of continual staff training, improving customer service and adhere to our Customer Care Charter, for the benefit of the public and continued good working relationships.